Returns & Refunds Policy
Glas Apparel – Returns & Refunds Policy
We want you to be happy with your purchase. If something isn’t quite right, we’re here to help.
Return Window
Eligible items may be returned within 15 days of delivery.
To qualify for a return, items must be:
- Unused and unworn
- In brand new condition
- With original tags attached
- In the original packaging when possible
Items that show signs of wear, washing, damage, or missing tags may not be eligible for a refund.
Closeout & Final Sale Items
Items from the Vintage collection or which have been marked as Closeout, Final Sale, or similar designations are not eligible for return or exchange.
Please review sizing and product details carefully before purchasing these items.
Restocking Fee
A restocking fee may apply if returned items are received in a condition that differs from their original, brand-new state (for example: missing packaging, minor wear, or removed tags).
We reserve the right to determine eligibility and any applicable restocking fee upon inspection of returned merchandise.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear depending on your financial institution.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to a shipping error or defective item.
Customers are responsible for return shipping costs unless otherwise agreed upon.
Exchanges
If you would like to exchange an item for a different size or color, please contact us first to confirm availability.
How to Start a Return
To initiate a return, please email:
Include:
- Your order number
- The item(s) you wish to return
- The reason for the return
We will reply with return instructions.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 5 days of delivery and include photos so we can resolve the issue quickly.
We appreciate your support of Glas Apparel and the community behind it.
Thank you for being part of the story.
